KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN NASABAH PT. BPR MITRA CEMAWIS MANDIRI CERME-GRESIK

MAISYAROH, SRI (2017) KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN NASABAH PT. BPR MITRA CEMAWIS MANDIRI CERME-GRESIK. undergraduate thesis, Universitas Muhammadiyah Gresik.

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Abstract

This study aims to examine and analyze. Service Quality and Amenities to Coustomer SatisfactionPT.BPR MitraMandiriCemawisCerme-Gresik This study used two independent variables consisting of Service Quality and Amenities to Coustomer Satisfaction variable in the form PT.BPR MitraCemawisMandiriCerme-Gresik. This research was conducted in the District Cerme Gresik. The sample used in this study as many as 100. The sampling technique in this study using accidental sampling. The method used in this research is multiple linear regression analysis. The results of this study indicate that the variable Service Quality and Amenities andCoustomerSatisfactionalways be considered. F-test of 19,872, with sig.0,000<0.05

Item Type:	Thesis (undergraduate)
Subjects:	Economic And Business Economic Theory Economic And Business > Management
Divisions:	Faculty of Economic and Business > Management Study Program
Depositing User:	tri risdianto saifullah
Date Deposited:	30 Jul 2019 12:03
Last Modified:	30 Jul 2019 12:03
URI:	http://eprints.umg.ac.id/id/eprint/2300

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