Items where Author is "Arifin, Zainal"

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Thesis

Arifin, Zainal (2013) ANALISIS PENANGANAN KELUHAN PELANGGAN TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN PRODUK SEMEN GRESIK. undergraduate thesis, Universitas Muhammadiyah Gresik.

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